First Line Maintenance of ATM and What You Need to Know


Banks are facing challenges of pressure in the cost of their ATM network, staff reduction, and new regulations requiring more and more quality control on their ATM network. The answer to these challenges is outsourcing a service provider to take care of the First Line Maintenance activities. 

First-line maintenance of ATMs is an essential component of Cash Management. An ATM that is not in proper working condition or broken can lead to customer dissatisfaction, leading to loss of business. Here are things you need to know for the best outcome.

What is First Line Maintenance?

First Line Maintenance is an agreement where a cash management company will visit your cash machine at least every four weeks to ensure it is working correctly and sufficient notes in the cash box. The notes are counted during these visits, and any discrepancies are investigated.

The visits include restocking the machine with new messages, checking all parts of the machine for wear & tear, cleaning parts of the machine, and reporting on anything that needs replacing or repairing. The maintenance service providers offer armored car service in Northern California to take cash to the ATMs safely. 

How Does The Service Work?

It is provided as on-site support. The cash management company will send its technicians to your place to work on your ATMs. There are various ways they can do so, depending on your arrangement with them. Some companies provide 24/7 support, while others offer a specific time interval and schedule.

Written Contract

Ensure that the cash management company has a written contract with the bank or credit card company. Without this, they may not provide you with good service when it comes time for maintenance. This will help them see where they can improve and better serve their clients in the future.

Status Report

The cash management company should also be able to provide you with a report on the status of your machines before taking them out for first-line maintenance of ATM services. This will allow you to know what needs to be done and how often it needs to be done so that your machine will continue running smoothly and efficiently throughout the year.

In The End

The industry trend towards mobile and online banking places growing pressure on ATM networks to keep pace. Banks require a proactive approach to ATM first-line maintenance and planning to deliver the service levels they promise to customers. This proactive approach must be proven, tested, and audited through ongoing benchmarks against industry standards and best practices.